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Job Description
- Responsible for ensuring the smooth day-to-day running of the IT Service Desk
- Responsible for company identity management using active directory and azure active directory
- Responsible for providing and manage modern workspace environment using O365
- installing and configuring computer hardware, software, systems, networks, printers, and scanners
- Responding in a timely manner to service issues and requests
- Providing technical support across the company
- Preparing new laptops by creating new user profiles/accounts, installing the required software.
- Repairing and replacing equipment as necessary
- Handle incidents and service desk tickets
- Keeping the inventory of the IT hardware up to date
Job Requirements
From 3 to 5 years' experience in a cross-functional role in a mid to large-sized corporate environment supporting the following technologies:
- Proven working experience in installing, configuring, and troubleshooting Windows 10 ,Windows server 2012, 2016 & 2019 based environments.
- Experience in File Servers, antivirus server ,Print Server.
- Good knowledge and Experience with Microsoft operating systems, Active Directory & Domain architecture, Group Policy, DNS, OS security, and systems patching
- Proven experience Microsoft SCCM
- Office 365 & and Azure Active Directory Knowledge
- Active Directory Hybrid implementation experience
- Solid experience in helpdesk Operations management.
- Microsoft Office skills (Outlook, Word, Excel…) is a must.