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Senior IT Support Specialist

Easy Cash
Heliopolis, Cairo
Posted 2 years ago
241Applicants for1 open position
  • 76Viewed
  • 16In Consideration
  • 8Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

  • Responsible for ensuring the smooth day-to-day running of the IT Service Desk
  • Responsible for company identity management using active directory and azure active directory 
  • Responsible for providing and manage modern workspace environment using O365
  • installing and configuring computer hardware, software, systems, networks, printers, and scanners
  • Responding in a timely manner to service issues and requests
  • Providing technical support across the company 
  • Preparing new laptops by creating new user profiles/accounts, installing the required software.
  • Repairing and replacing equipment as necessary
  • Handle incidents and service desk tickets 
  • Keeping the inventory of the IT hardware up to date

Job Requirements

From 3 to 5 years' experience in a cross-functional role in a mid to large-sized corporate environment supporting the following technologies:

  • Proven working experience in installing, configuring, and troubleshooting Windows 10 ,Windows server 2012, 2016 & 2019 based environments.
  • Experience in File Servers, antivirus server ,Print Server.
  • Good knowledge and Experience with Microsoft operating systems, Active Directory & Domain architecture, Group Policy, DNS, OS security, and systems patching
  • Proven experience Microsoft SCCM
  • Office 365 & and Azure Active Directory Knowledge
  • Active Directory Hybrid implementation experience
  • Solid experience in helpdesk Operations management.
  • Microsoft Office skills (Outlook, Word, Excel…) is a must.

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