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System Admin - Microsoft Exchange Support Engineer

Alnafitha
Zamalek, Cairo
Posted 4 years ago
47Applicants for2 open positions
  • 45Viewed
  • 4In Consideration
  • 41Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

Primary Focused Domain(s): Core Infrastructure – Identity Management, Email

Responsibilities:

  • Provide support, troubleshooting, and solutions to complex problems. This involves dealing with difficult situations including complaint handling, sensitive customers and mission critical support.
  • Improving the overall customer experience serving as the customer advocate within Alnafitha and playing a key role in assisting our clients to maximize their investment in Technology.
  • Provide the following services: Proactive Services: Services that promote customer health through Risk Assessments, Health Checks, Code Reviews, or other similar offerings.
  • Reactive and 24x7 Critical Situations support: Reactive services that address the most critical customer issues.
  • Dedicated Support: Engagements that strengthen customer relationships and IT infrastructure & application effectiveness through dedicated support delivery.
  • Ad hoc Services: Short and time limited engagements focused towards customer specific issue remediation or support (e.g. Chalk Talks).
  • Workshops and Training: Deliver technical training for customer knowledge transfer and for helping customers to consume their products and services.
  • Presenting and demonstrating Alnafitha’ S services to customers.
  • Build scope of work/low level technical scope based on the business requirements.
  • Deliver technical implementation and solution design within Alnafitha’ services.
  • Assist customers with migrating legacy applications to a cloud optimized architecture.
  • Deliver technical process documentation.
  • Assist in representing Alnafitha in any forum (i.e. seminars, technical or marketing, conferences event)
  • Mentor other team members on deployed solutions and best practices.

Job Requirements

Candidate Experience:

  • To excel in this position, you will need to:

Certification Requirements:

  • Bachelor’s degree in Computer Science or equivalent.
  • ITIL Foundation (Must)
  • MCSE: Core Infrastructure (Must)
  • MCSE: Messaging
  • Microsoft 365 Certified: Enterprise Administrator Expert (preferred)
  • Microsoft Certified: Azure Solutions Architect Expert (preferred)

Technical Skills:

  • Experience in the following technology: 7+ (Microsoft: Active Director, SSO/Federation, Azure AD, Microsoft Exchange)
  • Experience on Microsoft Exchange 2016/ 2013 / 2010 server, Mail Flow, Exchange Online, Client connectivity (On-prem and cloud), Device management, Load balancing, Authentication and Hybrid Identity technologies.
  • Experience with migration of Exchange customers to Office 365 and end to end support and troubleshooting experience of Exchange Online and Office 365 Hybrid solutions.
  • Additional skills in Exchange Online Protection, Antigen/Forefront Protection for Exchange.
  • Experience in AD Security (ATA, AD backup and recovery, security practices and AD health check)
  • Knowledge in Microsoft Server features (ADFS – DFS – RMS – WSUS – WDS – CA – IIS).
  • Knowledge in Virtualization (Microsoft Hyper-V, VMWare).
  • Basic knowledge in SQL database administration and implementation.
  • Solid understanding of client/server, networking, and Internet technologies fundamentals.
  • Knowledge in installing, configuring and updating ManageEngine AD360.

 

Personal Skills (MUST):

  • High sense of responsibility and ownership, acting like an owner in what you do.
  • Exceptional communication and presentation skills
  • Being able to work on their own or in a team
  • Being able to work to tight deadlines
  • Ability to maintain composure during stressful situation
  • Handling many tasks & responsibilities
  • Fluent in Arabic and English.

 

Working Conditions:

  • Business travels could be required up to 60% [covered by the company].
  • Must be available for duty role (24/7, 1 week in 4), definitely NOT an 8 to 5 worker.
  • Working on Weekends, Holidays or outside the business hours could be required [covered by the company].

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