Job Details
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Job Description
- Handles routine customer complaint promptly and courteously.
- Ensure that customers are dealt with in a prompt and courteous manner to ensure maximum customer satisfaction.
- Makes announcements and pages the person the visitors have asked to see.
- Ensures Customers bags are stored safely and security.
- Ensures all customers’ queries are attended to in a professional manner.
- Ensures Shopping tools and catalogues are available for the customers.
- Provides bags / trollies as appropriate.
- Ensure all system procedures are adhered to as per policy / procedure.
- Suggests improved ways of working going forwards.
- Understands the impact of increasing sales with Shopping Tools.
- Briefs the Duty Manager on complaints that require management assistance.
Job Requirements
JOB CONTEXT:
- Improving the Customer service in the store and answering customers queries
- To represent IKEA brand at the required level
Minimum Qualifications and Knowledge:
- High School
Minimum Experience:
- 2 years in a similar role.
