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Job Description
- Acknowledge and greet customers politely and courteously when they enter the reception area and assist them through the Book in process.
- Advise customers about necessary service for routine services and maintenance
- Record the customer requirements on a Job Order Form informing customer of estimated services cost when requested
- Follow up with Team leader to see if vehicle will be ready when promised, advise the customer of any delays and contact the customer and obtain his agreement to proceed (amendment to contract).
- Acknowledge and greet returning customers politely and courteously when they enter the reception area, explain the details of the work done, notes on the Quality Control Sheet. etc.
- Take special, even priority, care of a customer with returned work or who has a complaint on the service rendered and that the same is properly recorded in the Customer Contact system and advised to the Reception Supervisor (corrective and preventive action - customer complaints)
- Periodically check Job Cards and Register for any vehicles not completed as promised, establish reasons and advise customer of progress
- Follow Warranty policy, procedure and instructions supplied by Warranty manager.
Job Requirements
- Systematic and organized; pays attention to the finer details.
- Has an honest, respectful and diligent approach to work with a strong sense of integrity
- A flexible approach to timekeeping so customer satisfaction can always be ensured.
- Excellent communication skills and the ability to build rapport and develop and maintain strong relationships
- Administration experience and the ability to work well under pressure, handle conflicting demands, and schedule work appropriately
- Strong English language skills is a MUST
- Computer Skills: Ability to use Microsoft Office to include Microsoft Word, Excel, and Email
- Females only
