Job Details
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Job Description
Product:
- Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth
- Create buy-in for the product vision both internally and with key external partners
- Introduce new training programs to the company, design tailored programs as per customer’s needs as well as develop and update existing programs.
- Scope and prioritize activities based on business and customer impact
- Work closely with Sales teams to deliver with quick time-to-market and optimal resources
- Evaluate promotional plans to ensure that they are consistent with product line strategy and that the message is effectively conveyed.
- Compare, select and decide upon materials providers for certifications programs as well as maintaining relationship with them.
- Responsible for company’s website development
- Represent the company by visiting customers to solicit feedback on company products and services
Research & Development:
- Directs research programs to meet organizational needs and capitalize on new products
- Develop and Implement research and development procedures and techniques
- Suggest training tools to enhance employee performance and skill development. (Responsible for company’s internal training).
- Develop concepts, products and solutions by working with company business units.
- Monitor team metrics and objectives ensuring meeting of goals.
- Document all phases of research and development.
- Responsible for current relationship with all Institutions we are partnered with
- Responsible for acquiring new partnerships and developing the partnerships already in place.
- Responsible for Instructors Acquisition and relationship management
- Agree on programs structure and design with instructors.
Job Requirements
- Bachelor’s degree from Commerce or related field
- Work experience not less than 4 years in Learning and development
- Experience in instructional design is a plus
- Experience in training is a plus
- Financial background is a plus
- Excellent command of English language
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