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Job Description
- Supervise, Lead and Motivate teams of Maintenance Technicians, Call back technicians, Field Engineers, Repair Engineers, Supervisor, etc.
- Actively manage, develop, and coach staff (customer orientation, quality, productivity, efficiency, etc.).
- Promote, motivate, coordinate and direct activities of the SLs in his/her group, in order to deliver the EGGEEC objectives (client satisfaction, top and bottom line).
- Coordinate the development and execution of all work, optimize the work-groups, tools and means to meet the objectives of sales, invoicing, activity, yield and quality of the work
- Control the application of the safety and health guidelines
- Stay in regular contact with all customers of the assigned portfolio.
- Manage maintenance portfolio, from the service contract offer to the collection of bad debts including follow-up actions
- Analyze current, past and potential new customers to identify opportunities for EGGEEC to expand the Portfolio.
- Ensuring collection of any overdue in relation to contract sales.
- Ensure / focus on customer satisfaction in order to minimize the number of detractors also ensure completion of CSS on time
- Monitor and take corrective action to reduce the number of sick units call backs to improve Mean Time Between Call Backs up to target.
- Carry out at least 2 equipment audits per week to determine that the quality of maintenance is being delivered for the benefit to the client and to EGGEEC.
- Maintain and process all payroll relevant data and employee master data (Time sheet),
- Any other tasks can be assigned by line manager
Job Requirements
- Desired bachelor’s degree in Technical, Mechanical, Electrical or Electronics Engineering.
- Desired Organization and Planning skills, elevator and escalator industry knowledge –product, field-, safety procedures knowledge, IT skills.
- Desired experience in maintenance and leading teams in elevator and escalator or construction industries for at least three years.
