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Job Description
- Testing and sampling products, ensuring they meet set standards and specifications
- Developing quality control policies and standards for the company to follow
- Training staff members on the quality control processes and policies
- Overseeing quality control processes, and a team of QA specialists
- Conducting in-house audits of product inventory and documentation
- Confirming all products are properly labeled before output
- Investigating customer complaints
- Ensuring safety procedures and processes
- Assessing operational data and identifying quality problems
- Establishing strategies to improve efficiency and profitability in the organization, as well as put out higher quality goods
In addition to the above responsibilities, Quality Assurance Managers must communicate with the larger company about their observations and findings. If a product has a defect, or does not meet the intended measurements for example, this knowledge will need to be passed to the production team. On a daily basis, Quality Assurance Managers are in touch with customer satisfaction, product performance, production, and engineering departments.
Job Requirements
- An eye for detail, to catch defects.
- Experience with quality management systems (QMS).
- Leadership skills, to manage cross-functional projects and teams.
- Math skills – data reporting, measuring, calibrating, and calculating specifications are just some of the many skills you should possess.
- Critical thinking skills, to help work through customer problems and production issues, as well as develop strategies for improving product quality.
- Physical strength and stamina, as they will be on their feet much of the day.
- Ability to read blueprints, technical documents, and manuals.
- A desire to achieve the best, and ensure top-quality products.
