Social Media Moderator

Carina Wear -
New Cairo, CairoPosted 2 years ago

278Applicants for1 open position

Job Details

Experience Needed:

Career Level:

Education Level:

Salary:

Job Categories:

Review and moderate all Carina Group user-generated content and user profiles (either pre-, post-
or reactive moderation) within forums, comments, images, videos and audio, liaising with communicated
guidelines and policies.
Maintain the moderation guidelines and ensure they are up to date.
Service Carina customer accounts, processing inquires, complaints and escalating when
necessary.
Moderate communities located in social networking sites including Facebook, Twitter, Instagram and other
similar social media platforms, adapting methodology where appropriate.
Produce reports on relevant moderation statistics, issues and outcomes.
Regularly feedback insights gained from community moderation into the Social Media team.
Monitor all industry and company information and news to anticipate potential issues.
Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels,
quality standards and productivity.
Ensures all Carina policies and procedures are executed in a positive manner.

Previous experience in social media content moderator role
Excellent communication skills
Excellent command of Arabic | English (written – typing skill)
Working operational knowledge and understanding of online community platform moderation tools (Forums,
Blogs, Photo uploads, Commenting, etc.)
Customer focus and adaptability to different personality types are a must
Knowledge of customer service practices and principles
Proficient in relevant computer applications