Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Primary Duties
- focuses on developing BI interfaces.
- defines data collection methods, data models, types, and outlines the transformation process.
- Business As usual
- Connect & Integrate to new data sources for the warehouse
- Monthly progress report on all business plans activities
- Working with presales designing solutions for new business opportunities
- Identify areas where better services can be provided for existing client leveraging new deploying digital technologies
- Assess and evaluate vendors performance
Job Requirements
- Strong back ground with Data Warehouse concepts, Business Intelligence & MS Azure, Office 365 & Power B
- Strong background with new Contact Center Technologies, Omni Desktops, Self Services, Bots, web chats, social media management platforms
- Strong Background with systems integrations, CTI and database engines and management systems
- Have the ability to effectively lead, manage, motivate, and develop a team
- Understands the strategic direction and present recommendations for new technological advances and services to our contact center offerings
- Identify process improvement opportunities as needed
