Customer Support Representative

A tech company in Chicago, USA is looking for Customer Service Associate. The Customer Service Associate will be instrumental in customer retention by addressing concerns and product issues, and by communicating in a professional, positive manner. You will apply your multitasking skills by listening and speaking to customers, navigating computers, and typing call documentation simultaneously. You will have the ability to swiftly gain customer confidence and trust.

To ensure success in this position you will have the ability to maintain sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated and have excellent people skills.

This job is 100% remote

There will be:

• 15 minutes Personality test
• IQ test
• Job specific job test

Hours: Monday through Friday, 8:00AM to 5:00PM United States Central Time!

Customer Service Associate Responsibilities:

• Attending training sessions to grow knowledge of product and to develop customer service skills.
• Resolving phone, fax, and email customer inquiries.
• Processing and logging incoming calls into CRM system.
• Identifying customer needs.
• Forwarding and escalating inquiries to relevant individuals and departments.
• Contacting customers to give them accurate feedback on the progress of their inquiries.
• Providing outstanding customer service.
• Updating customer information as required.
• Maintaining confidentiality of information.
• Performing other duties as the need arises.