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Job Description
- Customer Care Manager role primarily involves communicating with customers either via phone, email or face-to-face in relation to a product or service.
- A Customer Service Manager job description will describe the representative as acting on behalf of the company, so it is paramount that they know and understand the company values and always act in a professional manner, using language that aligns with that of the company as well as Customer Care Manager is generally responsible for overseeing the quality of service provided to customers to ensure they are up to acceptable standards and adequately meet the expectations and requirements of clients.
Job Requirements
- Bachelor’s degree preferably in Business administration, or in a related field.
- Communication Skills
- Problem-solving Skills
- Demonstrates initiative, is conscientious and provides complete follow-through on areas of responsibility
- Decision-making capabilities
