Job Details
Experience Needed:
Career Level:
Education Level:
Gender:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees
- Communicating job expectations; planning, monitoring, appraising, and reviewing job contributions.
- Planning and reviewing compensation actions; enforcing policies and procedures.
- Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews.
- Preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
- Meets customer service financial objectives by forecasting requirements.
- Determines customer service requirements by maintaining contact with customers.
- Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring, and analyzing results; implementing changes.
- Maximize customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems.
Job Requirements
- Male is preferred.
- Bachelor's degree.
- Process Improvement.
- Decision Making.
- Managing Processes.
- Tracking Budget Expenses.
- Help Desk Experience.
- Self-Motivated.
- Able to work under stress.
