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Quality Control Specialist

Qawafil For Real Estate Investment
New Cairo, Cairo
Posted 3 years ago
91Applicants for1 open position
  • 5Viewed
  • 0In Consideration
  • 19Not Selected
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Job Details

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Job Description

  •  Participates in design of call monitoring formats and quality standards.
  •   Performs call monitoring and provides trend data to site management team.
  • Uses quality monitoring data management system to compile and track performance at team and individual level. 
  • Participates in customer and client listening programs to identify customer needs and expectations.
  •   Provides actionable data to various internal support groups as needed.
  •   Coordinates and facilitates call calibration sessions for call center staff.
  •   Provides feedback to Sales  team leaders and managers.
  •   Prepares and analyzes internal and external quality reports for management staff review.
  •   Perform other duties as assigned. KNOWLEDGE, SKILL SET & QUALIFICATIONS REQUIRED

Job Requirements

  • Knowledge of QA terms, tools, and methodologies
  • 2-3 years Call Center Experience, Bachelor Degree a plus
  • Excellent verbal, written, and interpersonal communication skills
  • Outstanding customer service skills and dedication to providing exceptional customer care
  • Must be self-motivator and self-starter
  • Focus on quality and customer service
  • Exceptional listening and analytical skills
  • Solid time management skills
  • Must be able to effectively deal with people at all levels inside and outside of the Company
  • Creative ability & writing proficiency
  • Ability to multitask and successfully operate in a fast paced, team environment
  • Must adapt well to change and successfully set and adjust priorities as needed
  • Must be proficient with Microsoft Office,CRM

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