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Job Description
- Supervise and organize the Reception resources (Service Advisor, Cashier, office supplies, computer system, etc.) to ensure availability for customer requirements.
- Supervise and assist S.As in preparing and giving quotations to the customers, either verbally or in writing, at first contact and for additional work (contract review and amendment to contract).
- Receiving customers, in person or on telephone, when required.
- Ensure that all Job Cards, invoices, other supporting documents and records are filed in the designated manner after invoicing.
- Ensuring that S.A take proper care of a customer who has returned work or who has a complaint on the service rendered and that the same is properly recorded in the Customer Contact process (corrective & preventive actions - customer complaints).
- Prepare internal, inter-company and Credit Job Cards using proper Company documentation.
- Hold weekly meetings discuss tasks delegation and review issues.
- Reporting on various matters, as required, to the Service Manager.
- Follow warranty policy, procedure and instructions supplied by warranty manager.
Job Requirements
- Experience: 7 to 10 years in service operation in a reputable dealership of which 1 year should be in a Managerial capacity.
- Language Skills: Good written and spoken English.
- Computer Skills: Ability to use Microsoft Office to include Microsoft Word, Excel and Email.
