Browse Jobs
For Employers
Post JobLog inGet Started

Training Executive - Call Center

Raya Customer Experience
Cairo, Egypt
Posted 4 years ago
176Applicants for5 open positions
  • 0Viewed
  • 0In Consideration
  • 0Not Selected
Search other opportunities

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

  • Deliver Training for assigned staff (new batches – verification & refreshment sessions – recalibration sessions) with the agreed benchmarks and due dates. 
  • Oversee the performance of the assigned trainer’s team ensuring adherence to training plan/agenda. 
  • Work on the continuous improvement for the training materials, documents and handouts. 
  • Abides to COPC approaches and requirements. 
  • Provides pre operational feedback to HR and OP on new agents and their fitness for performing duties required. 
  • Evaluate agent’s responsiveness to training and responsible for their training 
  • Carrying out the responsibility of achieving all training performance targets (End to End – Certifications on time – Calibration – Verifications and Quality of training) 
  • Do all verification practices required and related to knowledge verification (Login – Calibration – Test) 
  • Ensuring that the attendance sheets for both ss and pk and are updated on time as per the due dates delivered by the training supervisors 
  • Responsible for the headcount salary confirmation for newly hired and internally transferred trainees 

Job Requirements

  • 1-2 Year experience as a Training Executive.
  • Fluent in English.
  • Ready to move to any of RCC sites “including Hurghada site”.
  • Excellent communication skills.
  • Excellent presentation skills.

Featured Jobs

Similar Jobs

Search other opportunities
JobsCustomer Service/SupportTraining Executive - Call Center