Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Deliver Training for assigned staff (new batches – verification & refreshment sessions – recalibration sessions) with the agreed benchmarks and due dates.
- Oversee the performance of the assigned trainer’s team ensuring adherence to training plan/agenda.
- Work on the continuous improvement for the training materials, documents and handouts.
- Abides to COPC approaches and requirements.
- Provides pre operational feedback to HR and OP on new agents and their fitness for performing duties required.
- Evaluate agent’s responsiveness to training and responsible for their training
- Carrying out the responsibility of achieving all training performance targets (End to End – Certifications on time – Calibration – Verifications and Quality of training)
- Do all verification practices required and related to knowledge verification (Login – Calibration – Test)
- Ensuring that the attendance sheets for both ss and pk and are updated on time as per the due dates delivered by the training supervisors
- Responsible for the headcount salary confirmation for newly hired and internally transferred trainees
Job Requirements
- 1-2 Year experience as a Training Executive.
- Fluent in English.
- Ready to move to any of RCC sites “including Hurghada site”.
- Excellent communication skills.
- Excellent presentation skills.