Job Details
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Job Description
Join Sutherland and be part of one of the leading companies globally!
Customer Service:
- Provide excellent customer service to inbound callers. Ability to discern customer needs through effective probing skills, actively listening, being courteous, not interrupting or talking over the customer, maintaining a calm disposition when dealing with irate customers and ensuring effective communication of possible solutions.
Issue Resolution:
- Ability to provide accurate and complete information at all times throughout the interaction. Ability to solve customer concerns through effective use of tools, queue policy, products, offers, and scripting; presenting features and services relevant to Customers needs. Presenting solutions with confidence and conviction to ensure that the callers satisfied with the issue resolution steps.
Sales:
- Ability to sell client products & offers while/after effectively resolving the caller's primary issue.
- Ability to handle typical sales objections, pique the customer's interest in the product offerings, provide an accurate description of the product and effectively close the sale.
- Ensuring that the customer is thoroughly convinced of the sale and making sure that there are no fallouts/ cancellation of orders.
Customer Retention:
- Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business
After Sale follow up:
- Follow up and make scheduled callbacks to customers where necessary.
Team Player:
- Team player that is willing to adapt for the benefit of customers and the program's engagement activities.
Job Requirements
- University Graduate is a must.
- Fluent in German and English Language is a must.
- Flexibility to work on rotational shifts basis (including night and overnight shifts) and rotational days off.
- 0-5 years of experience (Fresh Graduates are also welcomed to apply).
- Gender: M/F.
- Good communication, problem solving & interpersonal skills
Offered Package & Working Conditions:
- Very Attractive Packages.
- Work from home
- Additional Benefits (Social Insurance – Private Medical Insurance Coverage – Transportation (Door to Door) for night/overnight shifts.
- Professional training under the supervision of certified trainers.
- 9 Working hours including 1 hour Break.
- 2 Days off per week.
