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Job Description
- Support the goals set in the digital marketing plan.
- Determine type of audience segmented to be targeted and the suitable platform to reach them.
- Plan qualitative and quantitative analysis reports and dashboards to inform various audiences of our collective performance in all dimensions of digital marketing efforts, showcasing the impact achieved for our clients.
- Operation Excellence Process: o Review and moderate all user-generated content and user profiles (either pre-, post- or reactive moderation) within forums, comments, images, videos and audio, liaising with the Legal and Community team where required.
- Maintain the Moderation Guidelines and ensure they are up to date o Moderate communities located in social networking sites including Facebook, Twitter, and other similar social media platforms, adapting methodology where appropriate
- Produce reports on relevant moderation statistics, issues and outcomes.
- Regularly feedback insights gained from community moderation into the Social Media team
- Responsible for replying on clients inquires and complains on social Media within 90% / 4 H.
- Monitor all industry and company information and news to anticipate potential issues
- Tracking CRM system to insure that every lead has been contacted.
- Innovation process
- Responsible for developing new ideas to increase social digital channels traffic
- suggest direct marketing methods to increase profitability.
Job Requirements
- General knowledge in dealing with different digital Channels.
- Strategic thinking.
- Business math.
- Creativity and innovation.
- An ability to multitask and perform under tight deadlines.
- Strong verbal and written communication skills.
- Microsoft office
- knowledge with visual communication principles
- Familiarity with web design and content management systems Skills & Abilities
- Excellent analytical and project management skills
- Certificates :Facebook blueprint ,Microsoft office
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