Back Office Specialist
Stint EG -
6th of October, GizaPosted 11 months ago36Applicants for10 open positions
- 27Viewed
- 1In Consideration
- 0Not Selected
Job Details
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Job Description
Responsibilities:
- Answering Incoming calls.
- Responding to emails and tickets.
- Manage and resolve client’s complaints.
- Setting up an appointment.
- Route calls to appropriate resources.
- Escalate calls to supervisors.
- Monitoring of opening and closing hours of customer service hotlines.
- Updating appointment on a day-to-day basis.
- Outbound for clients can’t be reached.
- Updating client’s account information.
- Updating tracker for compliance verification status.
Monitoring and updating reports.
Job Requirements
Requirements:
*Fluent English Speakers
* Must be a College Graduate
* Strong analytical and planning skills;
* Excellent organizational skills.
* Excellent problem-solving skills;
* Knowledge of computer operating systems and MS Office software.
* Working knowledge of CRM platforms.
* Ability to work as part of a team.
* High-level written and verbal communication skills.
