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Job Description
- Respond to requests for technical assistance in person, via phone, electronically (email or tickets)
- Deliver IT assets for new employee based on business needs and make sure the signing of asset property form.
- Manage and develop IT assets sheets
- Annual inventory for all IT assets in compony
- Make sure that all IT assets has unique Barcode
- get best offers, quality, and efficiency of new IT consumables needs
- Diagnose and resolve technical hardware and software issues
- Research questions using available information resources
- Advise user on appropriate action
- Follow standard help desk procedures
- Redirect problems to correct resource
- Identify and escalate situations requiring urgent attention
- Inform IT manager of recurring problems
- Stay current with system information, changes and updates.
- Assist for the technical support annual budget
- Upgrade users’ devices upon compony policy
- Check the availability of IT assets stock
Job Requirements
- EXPERIENCE: 1-4 years proven experience as service desk engineer
- EDUCATION: BA. Degree in Computer Science, Information Systems, or related field
