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Job Description
- Ensure applying department SOPs through ensuring that all products at its places with the agreed standards for effective results.
- Manage and organize delivering the orders on time to the distributer to ensure customer satisfaction.
- Review and analyze warehouse stock to ensure there is no over stock to maintain company goods.
- Review and analyze warehouse team productivity through analyzing number of lines achieved …etc.
- Review and follow up the return orders to identify the reasons and to control it.
- Review and follow up all products which didn't delivered to the customer due to problem in picking to ensure customer satisfaction.
- Manage and follow up &scanning expire process to remove all products that are near to be expired.
- Manage receiving and delivering expires from customers to platform to ensure maintaining company rights.
- Conduct and follow up stock take process to ensure system balance is equal to physical one.
- Review and apply all received memos come from ministry of health to ensure saving company image.
- Review and ensure not exceeding the agreed limit to resolve customer problems on the CRM system to ensure customer satisfaction.
- Ensure the availability of all operations tools and equipment to ensure no work interruptions.
- Follow up with maintenance concerned employees the operation tools and equipment to ensure smooth work operations.
- Communicate and resolve any escalated problems related to warehouse along with all concerned parties to ensure smooth work operations.
Job Requirements
- 8-10 years of experience, preferably in Pharmaceutical industry,
- Operational experience gained within a fast-paced environment with both warehouse operations.
- High energy, focused leader with the ability to drive through change.
- Able to ensure all processes are geared towards achieving Company strategy.
- Able to challenge accepted norms and practices and facilitate innovative solutions to problems.
- Highly developed people skills, strong communicator at all levels, ability to bring people on a journey.
- Strong organizational skills, with the ability to prioritize long term projects whilst meeting short term demands.
- Experience of managing and developing people within a process management environment.
- Experience in dealing directly with the customer and their management team.
- Able to demonstrate core management skills including self-management, resource management, managing and developing people and communication.
- Excellent written and verbal communication and presentation skills.
- Able to work under pressure and to agreed deadlines.
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