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Call Center Training Supervisor

Majorel Egypt
Katameya, Cairo
Posted 3 years ago
109Applicants for2 open positions
  • 32Viewed
  • 3In Consideration
  • 15Not Selected
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Job Details

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Job Description

  • Responsible for managing trainers and accountable for ensuring that training delivery and reporting are following the internal and external standards
  • Team Management and governance (Includes but not limited to)
  • Review trainers’ performance and provide direction for continuous performance improvement
  • Oversee all the activities of own team to ensure high-performance levels and efficient implementation
  • Implement internal training surveys to identify areas of improvement and provide feedback to trainers
  • Delivers training/coaching & OJ training for new/existing trainers
  • Handling trainers' escalations and/or concerns
  • Stakeholder Communication; internal
  • Maintain records/reports/trackers and prepare statistical reports as needed
  • Works closely with operations to assess training needs and delivering required new and refresher classes

Job Requirements

  • Very good (Cairo) English language both written and writing.
  • Certified TOT is a must.
  • Very good Presentation skills
  • Excellent communication skills
  • Very good management skills; both on site or remotely
  • Very good Problem Solving skills
  • Very good Analytical skills
  • Very Good Leadership skills
  • Very good Conflict Management and Handling skills
  • Very Good stakeholder management skills
  • Very good knowledge of Google Workspace. E.g. Google sheets, docs, slides. etc.
  • Ability to multitask and successfully operate in a fast paced team environment
  • Ability to adapt well to change and adjust priorities as needed

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