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Job Description
- Maintain contact center platforms and recommend new technologies/advancements that will enhance the platform.
- Design and implement new contact center platforms
- Document infrastructure associated with the contact center solutions as well ongoing changes to the environment
- Produce high availability designs to ensure seamless processing during application failure or environment disruptions
- Design, develop, test, and promote code to address new business requests and support ongoing needs for the contact center, including the ongoing development efforts for the voice platform
- Lead voice requirements gathering, developing use case documentation and partnering with business partners to deliver solutions
- Provide production support for issues raised as a result of client feedback
- Write well designed, testable, efficient code and ensure designs are in compliance with specifications
- prepare and produce releases of software components to meet business requirements/needs
- Supports users and assists in troubleshooting by developing documentation and self-help tools
- Develop alerting tools to aid in efficiently troubleshooting errors/issues
- Manage and work with various infrastructure teams, vendors, and peers
- Coordinate with internal technical teams and vendors where appropriate to gain assistance and resolve problems with the platform
Job Requirements
- + 5 Years of experience.
- Bachelor of computer science or relevant.
- Outstanding communication skills
- English - Full Professional Proficiency