Client Relations Executive

Palm Hills Developments -
Smart Village, GizaPosted 4 years ago

248Applicants for1 open position

Job Details

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Provide premium service to PHD customers by answering their inquiries handling their concerns promptly and professionally.
Initiate welcome calls to new customers, introducing oneself as the point of contact.
Establish a strong relation of trust by professionally answering customer inquiries and settling disputes
Communicate with customers through various channels (emails, calls, fax and face to face).
Liaise with the concerned internal department (Sales, finance, Legal, customer support, facilities) to resolve customer issues and get required information.
Keep daily record of transaction and communications with customers and other departments.
Follow up on the progress of requested tasks from other departments.
Escalate critical cases of customer grievance and delayed responses from other internal department to the customer service manager.
Coordinate, Book and escort the customer in site visits.

Education: Bachelor Degree. Relevant post graduate studies is preferred.
Work Experience: 3-5 years of relevant experience in customer relations management.
Skills & Competencies: Excellent communication and problem solving skills. Very good presentation skills. Customer oriented.
Positive can do attitude, passionate and team spirited.