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ERP Technical Support Specialist (Motakamel)

10th of Ramadan City, Sharqia
Posted 3 years ago
30Applicants for1 open position
  • 19Viewed
  • 4In Consideration
  • 13Not Selected
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Job Details

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Job Description

  • Serve as the lead contact for daily user interaction and implementation activities.
  • Design training plan, provide training and end-user support during and after the implementation process.
  • Coach and prepare end-users for successful rollouts of the applications. Ensure effective transfer of information learned in training to the work environment.
  • Assist end-users in optimal utilization of software tools and provide technical assistance implementation.
  • Develop new processes and recommend improvements to all procedures.
  • Ensure optimal level of customer satisfaction at all times.
  • Diagnosis, research and analyze users’ issues and requests.
  • Prioritize and escalate issues when needed and keep end-user informed of progress.
  • Prepare all the required reports for regular analysis.
  • Develop, track and report key implementation progress metrics.
  • Develop and maintain implementation best practices, document procedures, standards, configuration settings and sequences.
  • Learning new releases and functionality in preparation for the next implementation.
  • Design and Prepare the project implementation plan according to all project stakeholders, material and requirements, whenever needed.
  • Follow the project plan on daily bases, and update on weekly basis.

Job Requirements

  • From two to five years of experience in the same position.
  • Fluency in English & Arabic languages are mandatory.
  • Bachelor's degree in Computer Science, Engineering,, Information Technology, or a related field.
  • Proficiency in all Microsoft Office applications.
  • Basic knowledge of SQL database management systems is preferred.
  • Localization Industry background is preferred.
  • Strong analytical and problem-solving skills.
  • Exceptional communication and customer service skills.
  • Details-oriented.

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