Browse Jobs
For Employers
Post JobLog inGet Started

Help Desk Specialist

Centro
Maadi, Cairo
Posted 2 years ago
158Applicants for2 open positions
  • 52Viewed
  • 15In Consideration
  • 34Not Selected
Search other opportunities

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

  • Responsible for providing the first level of resolution in troubleshooting network, hardware, and software issues.
  • Responsible for providing on-time problem resolution.
  • Ability to work with different levels of knowledge and diagnose different problems.
  • Ability to identify the different problems which need escalation to different teams and follow up with them till resolution.
  • Can work with different tasks smoothly and effectively.
  • Responsible for dealing with different providers to report and follow up with them on any outage during working hours.
  • Handle different requests using the ticket system or e-mail.
  • Deliver the knowledge needed to the customers in a simple way

Job Requirements

  • Bachelor’s degree in Computer Science or Engineering
  • 1-2 years of experience in a similar position.
  • Knowledge of Active Directory DNS DHCP
  • Knowledge of Microsoft Infrastructure
  • Understanding of Network fundamentals and protocols
  • Basic coding and programming knowledge
  • Excellent command of English.
  • Strong troubleshooting and problem-solving skills.
  • Flexible and can work under pressure.

Featured Jobs

Similar Jobs

Search other opportunities
JobsInstallation/Maintenance/RepairHelp Desk Specialist