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Customer Experience Engineer

Athear
New Cairo, Cairo
Posted 3 years ago
13Applicants for1 open position
  • 9Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
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Skills And Tools:

Job Description

  • Review the mop with the Cisco Tech lead first and with the service provider leader of the Perimeter (BB, ENT, PFS, POP, or DC).
  • Update Weather map /metrology Tools: Zabbix/Grafana.
  • Update tools to reflect the changes.
  • Send the report with status, Logfile, Mop, and if needed tasks not complete and to be scheduled later.
  • Troubleshoot with engineering team or final customer of the service provider if needed.
  • Participate in Project Manager committee (weekly)
  • Check and Review the architecture document provided by the engineering team (HLD/LLD or spec light, Flow Matrix …)
  • Write the method of procedure MOP (CLI, Ansible playbook …)
  • Schedule the change during Business or Non-business hours.
  • Perform the change.
  • Provide other service provider entities (as support team) with all specific procedures used as for example Node/service Isolation procedure or Service switchover procedure …
  • Inform others services (especially Support team) of what was done

Experience:

  • Outing Switching Cisco / F5 / Fortinet / VMWare / ACI / Fabric IP / Nexus7K,5K,2K / Nuage / NFV.
  • The backbone for 2G/3G/4G mobile services and fixes services; based on Cisco and Nokia routers.
  • All internal network for SVI, NAS Server / Fabric ACI / SDA / WIFI.

Job Requirements

  • French fluent (read, write, speak) – all docs and tools are in French
  • Technical perimeter : Cisco, Nokia/Alcatel, F5, Fortinet, Juniper, Virtual environment as Nuage, VMWare NSX, Cisco ACI, Cisco SDA
  • The team should be able to work on all platform So the sourcing of resource is important as the resources should be complementary to cover all techno/plaform
  • Scripting or Ansible knowledge
  • Metrology : Zabbix, Grafana
  • Able to write a MOP and others needed procedure as Switchover Procedure …
  • Able to present the solution they deployed to others Bytel entities.

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