Customer Experience Engineer
Athear -
New Cairo, CairoPosted 3 years ago13Applicants for1 open position
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Job Details
Experience Needed:
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Job Description
- Review the mop with the Cisco Tech lead first and with the service provider leader of the Perimeter (BB, ENT, PFS, POP, or DC).
- Update Weather map /metrology Tools: Zabbix/Grafana.
- Update tools to reflect the changes.
- Send the report with status, Logfile, Mop, and if needed tasks not complete and to be scheduled later.
- Troubleshoot with engineering team or final customer of the service provider if needed.
- Participate in Project Manager committee (weekly)
- Check and Review the architecture document provided by the engineering team (HLD/LLD or spec light, Flow Matrix …)
- Write the method of procedure MOP (CLI, Ansible playbook …)
- Schedule the change during Business or Non-business hours.
- Perform the change.
- Provide other service provider entities (as support team) with all specific procedures used as for example Node/service Isolation procedure or Service switchover procedure …
- Inform others services (especially Support team) of what was done
Experience:
- Outing Switching Cisco / F5 / Fortinet / VMWare / ACI / Fabric IP / Nexus7K,5K,2K / Nuage / NFV.
- The backbone for 2G/3G/4G mobile services and fixes services; based on Cisco and Nokia routers.
- All internal network for SVI, NAS Server / Fabric ACI / SDA / WIFI.
Job Requirements
- French fluent (read, write, speak) – all docs and tools are in French
- Technical perimeter : Cisco, Nokia/Alcatel, F5, Fortinet, Juniper, Virtual environment as Nuage, VMWare NSX, Cisco ACI, Cisco SDA
- The team should be able to work on all platform So the sourcing of resource is important as the resources should be complementary to cover all techno/plaform
- Scripting or Ansible knowledge
- Metrology : Zabbix, Grafana
- Able to write a MOP and others needed procedure as Switchover Procedure …
- Able to present the solution they deployed to others Bytel entities.