Social Media Moderator
My Mall -
Cairo, EgyptPosted 2 years ago238Applicants for1 open position
- 16Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
- Review and moderate all user-generated content and user profiles (either pre-, post-, or reactive moderation) within forums, comments, images, videos, and audio, liaising with the Legal and Community team where required.
- Manage the banned user process, and track and remove previously banned users
- Maintain the Moderation Guidelines and ensure they are up to date
- Service Community Admin accounts, processing emails, and complaints, escalating when necessary
- Moderate communities located in social networking sites including Facebook, Twitter, and other similar social media platforms, adapting methodology where appropriate
- Produce reports on relevant moderation statistics, issues, and outcomes
- Regularly feedback insights gained from community moderation into the Social Media team
- Monitor all industry and company information and news to anticipate potential issues
Job Requirements
- An eager desire to learn the business within an emerging, competitive, and rapidly growing industry.
- Proactive and energetic.
- Good communication skills.
- Good writing skills.
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