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Accountant for Accounting Software Support

Izam, inc.
Mohandessin, Giza
Posted 3 years ago
151Applicants for3 open positions
  • 151Viewed
  • 55In Consideration
  • 96Not Selected
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Job Details

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Job Description

Give our customers sufficient support to use our cloud ERP software (Daftra), efficiently. Responsibilities include, but are not limited to

  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Guide the customer to the best practice of using our software to fit their business needs and requirements.
  • Answer our customer's questions via our call center and resolve their accounting and software issues via phone, email, or chat.
  • Handling complaints.
  • Hold online meetings with the clients to demonstrate/explain the product technicalities or to solve critical problems.
  • Testing the system and reporting if there are any bugs.

Job Requirements

  • Bachelor’s Degree in Accounting or equivalent professional experience is a must
  • Excellent in using Excel and Accounting programs
  • Strong oral and written communication that effectively articulates complex ideas
  • Strong phone contact handling skills and active listening.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent soft skills/handling skills
  • Flexibility with rotational shifts is a must
  • Can work in night shifts and holidays if required "Paid"
  • Flexibility to work under pressure
  • Technical background is preferred
  • Very good typing speed
  • Good English level
  • Males preferred

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