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Job Description
Koleib Cement is looking for:
- Monitor accounts to identify outstanding debts
- Investigate historical data for each debt or bill
- Find and contact clients to ask about their overdue payments
- Take actions to encourage timely debt payments
- Process payments and refunds
- Resolve billing and customer credit issues
- Update account status records and collection efforts
- Report on collection activity and accounts receivable status
- Handles complaints or difficult calls.
- Negotiates payment arrangements and follows up to make sure the payments are made.
- Finalize daily transactions, and refer any back log to the collection manager.
- Prepare a prioritized list of outstanding payments according to severity of delinquency.
- Process all charges off accounts and follow up with legal advisors.
- Provide continuous customer service with close follow up.
- Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
- Perform other assigned tasks and duties necessary to support the Operation Department.
Job Requirements
- Problem-solving skills
- Communication skills
- Excellent Knowledge of computer & Microsoft offices
- Negotiation skills.
- Experience in dealing and negotiating with difficult people.
- High level of flexibility and time management
- Males Only