Account Manager & Project Coordinator

Account Management Responsibilities:

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Prepare reports on account status
• Collaborate with sales team to identify and grow opportunities 
• Assist with challenging client requests or issue escalations as needed

Project Management Responsibilities: 

• Handle all aspects of project support ensuring resources, processes, expectations and quality are proactively managed throughout, from beginning of the project through to delivery. 
• monitoring and improving the quality of work produced by freelance teams, performing detailed checks on files.
• Keep project schedules on track and ensure on-time delivery 
• Ensure projects are completed within budget
• Verifies that all source files and material to be processed are included in the initial requests to ensure material assigned to vendors are complete and contain no issues.
• Provide feedback to Vendor Management on external resource performance
• Follow- up with the client and make sure that we are meeting his demands and expectations