Job Details
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Job Description
Review, assess, and fulfill new & existing merchants’ requests in addition to facilitating the process with the bank. Moreover, suspected transactions, disputes, and chargeback cases are to be handled as well.
Duties/Responsibilities:
- Oversees the daily workflow of the department.
- Gathers information and reviews new merchant applications through various channels.
- Performs risk assessment & conducts thorough analysis on new merchants in accordance with company/banks’ policy.
- Handles existing merchants’ requests in accordance with company/banks’ policy.
- Setup, monitor, and improve procedures related to merchant onboarding and changes.
- Follows-up on all the submitted requests to the bank to be completed.
- Coordinates with other teams to accomplish the company’s goals.
- Monitors & manages the existing portfolio on monthly basis.
- Analyze transactions on daily basis.
- Handles banks’ requests such as suspected transactions, disputes, and chargeback cases.
- Innovate by working with our development team to further optimize our onboarding process.
- Supports Sales and Account management in regards to new and existing merchants’ questions around onboarding and restricted products.
- Provides support for periodical reviews and audits.
- Performs other related duties as assigned.
Job Requirements
- 0-2 experience required.
- Excellent verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Ability to prioritize tasks and delegate them when appropriate.
- Ability to function well in a high-paced and at times stressful environment.
- Ability to work in a Team.
- Proficient with Microsoft Office.
