| Primary Duties & Responsibilities |
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- Receives, analyses, and reports customer complaints.
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- Refers major hardware/software problems to service personnel/development department for correction.
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- Follows up periodically with clients to ensure their continuous smooth operation and satisfaction with company products/services.
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- Reports any service defects to management on daily basis.
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- Analysis’s customer reported problems and reports to appropriate channels problem areas in products.
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- Responsible to coordinate with Sales, Project Managers and other key functional areas to ensure overall customer satisfaction within portfolio.
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- Responsible to tracks and follows up with other departments to ensure customer complaints are fully resolved.
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- Recommends new strategies, product features, new services, new procedures for enhancing client satisfaction.
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- Acts as a liaison between technical department at Brmaja and customers using the Platform regarding system effectiveness, modification requests, performance issues, new applications, etc.
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- Provide on-site, customer support to assigned portfolio of customers.
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- Implement Customer retention strategies.
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- Responsible for contract renewal and account “saves” in assigned portfolio.
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