Job Details
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Job Description
A well-known Multinational company located in "Alexandria" , is Hiring an IT Help Desk.
Responsibilities:
- Serve as the first point of contact for customers seeking technical assistance over the phone or email and ticketing system, and follow-up until closing the case.
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Walk customer through problem-solving process and ask questions to determine nature of problem.
- Install, modify, and repair computer hardware and software, printers, scanners, peripherals, etc.. Direct unresolved issues to the next level of support personnel.
- Pass on any feedback or suggestions by customers to the appropriate internal team.
- Maintain daily performance of computer systems.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Provide accurate information on IT products or services.
Job Requirements
Requirements:
- BSc/BA in IT, Computer Science or relevant field.
- Have 2-3 years of experience in similar position.
- Proven experience as a helpdesk technician or other customer support role.
- Tech savvy with working knowledge of office automation products, databases and remote control.
- Good understanding of computer systems, mobile devices and other tech products.
- Ability to diagnose and resolve basic technical issues.
- Problem solving, Self-Motivated, Personable, Energic.
- Proficiency in English.
- Excellent communication skills
