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Call Center Agent

Egpay
Nasr City, Cairo
Posted 3 years ago
381Applicants for3 open positions
  • 131Viewed
  • 36In Consideration
  • 72Not Selected
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Job Details

Experience Needed:
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Job Description

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions
  • Provide service information to customers
  • Follow up customer calls where necessary
  • Meet team qualitative and quantitative targets

Job Requirements

  • Some experience in a call center or customer service environment
  • Strong phone and verbal communication skills along with active listening
  • Attention to details
  • Familiarity with CRM systems and practices
  • Good data entry and typing skills
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • Graduated

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