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Application Support Engineer

FlairsTech
Maadi, Cairo
Posted 3 years ago
40Applicants for2 open positions
  • 0Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

  • Managing ticket workload across several customers, escalating issues where appropriate and providing resolution to issues
  • Troubleshooting issues in the product.
  • Ensuring reviews are fully documented and actions are raised and fulfilled
  • Being involved in changes to the service operation tools, processes and working practices.
  • Identifying opportunities that can improve efficiency of business and technical processes.
  • Including all other duties as may arise from time to time and as may be assigned.

Job Requirements

  • BSc/MSc degree in Computer Science, Engineering, Mathematics or a related subject.
  • At least 1 year of experience as an Application support.
  • English Fluency is a Must.
  • Flexible with working (US & EU) time zone.
  •  Excellent customer communication skills.
  • Experience troubleshooting front-end platform issues.
  • Experience using Zendesk in a support environment/Chat Support Applications or any other ticketing platform.
  • Experience escalating tickets and working with engineering teams.

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