Administrative Supervisor

Al Ahly Medical Company -
Mokattam, CairoPosted 3 years ago

78Applicants for1 open position

Job Details

Experience Needed:

Career Level:

Education Level:

Salary:

Job Categories:

Key Responsibility (Tasks):

To work closely with the multi- disciplinary units’ team to maintain recognized standards promoting efficient ward management and seamless patient relation.
To maintain patient confidentiality in respect of electronically and manually held records.
To welcome and assist patients, relatives and other visitors on arrival to the ward and inform appropriate ward staff.
To communicate effectively and with empathy with patients and relatives on arrival to the ward
To communicate effectively and with discretion when necessary, with written, telephone and face-to- face contact, with patients and visitors.
Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets).
Train, supervise and support office staff, including receptionists, security guards and call center agents.
Ensure timely and accurate customer service.
Handle complaints and specific customers requests.
Troubleshoot emergencies.

Bachelor’s degree
Minimum 5 years of experience, and minimum 3 years experience working in a managerial level - Must Have a Medical Background experience.
Problem Solving
Medical Terminology
Communication skills
Customer focus.
Very good command in both Arabic and English Languages
Very good in MS Word and Excel.
Good interpersonal and administrative Skills.