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Retail Training Manager - Non Food Business 40 Shops Across Egypt.

Raneen
Giza, Giza
Posted 3 years ago
166Applicants for1 open position
  • 157Viewed
  • 3In Consideration
  • 146Not Selected
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Job Details

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Job Description

  • Retail trainers create and implement training programs for retail employees to train and coach them on effective selling techniques and customer service as well as handling customer complaints skills, and explain how to follow all company protocols. 
  • Retail businesses - Non-Food Management Skills program. As well as get training stores equipped and ready to receive , train and certify new hires . Retail training Manager travel to various retail store branches to provide training services throughout Egypt.
  •  Retail training manager primarily report to upper-level corporate Director and Director of retail operations to develop and train new store managers as well as planning for internal mobility and design T&D programs to certify all employees for meeting the requirements of strategic business plan of new stores openings  .

Job Requirements

Retail Training Manager Duties and Responsibilities

Plan Orientation Programs

T&D Managers design and implement orientation/ Induction programs for new employees.

Conduct Training

T&D Training Managers conduct training sessions to new employees, using various training methods to engage employees, including hands-on and interactive activities.

Know Store Operations

T&D Managers  learn all store operations in order to design relevant, effective training and orientation programs for employees.

Evaluate Training Materials

Retail T&D Manager evaluate existing training materials, determining what changes need to be made to keep these materials relevant and updated with all company policies.

Collaborate

Retail T&D Managers collaborate with management staff to get feedback on customer and staff complaints in order to design more effective training materials.

Retail T&D Manager,  Skills and Qualifications

Retail T&D Managers are leaders who guide store employees through the training process to help them get comfortable with performing customer service, sales, and other required job tasks. 

Employers hire retail T&D Managers who have the various skills that are essential to performing this job successfully.

  • Customer service – because retail is a customer-oriented environment, we  look for retail T&D Managers with strong customer service skills to fill this role
  • Sales retail – to train employees in various selling techniques
  • Communication – to speak clearly to employees, keeping them motivated and engaged during the training  programs/process
  • Computer skills – retail businesses use digital cash register systems and other software programs for inventory systems and other store operations
  • Analytical ability – to assess training materials and retail store operations, and devise effective training tools for employees
  • Public speaking – to make training presentations to employees
  • Presentation Skills - to be able to conduct soft skills training
  • Coaching and Counselling Skills - To Conduct one on one feedback sessions to supervisory and managerial level.
  • TNA - Conducting Training Needs analysis and to device an annual training Calendar
  • Budgeting and Cost rationalization -  To be able to conduct cost analysis for training needs across the organization and calculate ROi and ROE.
  • Planning and Organizing - To be able to conduct work load analysis to manage training team output effectively and properly.
  • Performance Management -  To be able and highly skilled in design, Implement , cascade and follow-up the performance management system across all retail operations.

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