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Job Description
- Provides direction, guidance and mentoring to team members of assigned area.
- Provide leadership, motivation and direction for the team members.
- Ensure effective follow up and monitoring of all projects’ tasks related to assigned area.
- Design, develop and lead workshops across the lifecycle from requirement gathering through to confirmation of final solutions within the system architecture and design.
- Provide guidance on business processes based on sound understanding of the key functions within ERP
- Map the end user business requirement with standard functionalities available in ERP.
- Carry out configuration in ERP system to meet the end user business requirements performing any update and/or upgrade may be needed serving the business cycles.
- Understand of the integration with various modules and external application or systems.
- Design, develop and deliver end user training and creating training manuals.
- Document business processes, system blueprint and any other documentation for the implemented solutions.
- Provide users business application support, and issues solving within Service level Agreement (SLA)Resolve and Troubleshoot ERP problems/failures for both external and internal customers and update ticket log systems in a timely and accurate manner.
- Coordinate with ERP external parties when required.
- Study and test the effects of the new support packages.
- Communicate with ERP Global support in case of problems.
- Write programs specification for ABAP developments, Analyze and design the new ERP reports, testing the new developed programs on ERP.
- Master data format & upload and ensure the accuracy of the master data in the system.
Job Requirements
- Bachelor’s degree in Business Information Systems, Business Administration, Economics or equivalent education.
- Min 5 Years’ Experience in Business Process design and Configuration of SAP system.