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VoIP Technical Support

FiberME Communications LLC
New Cairo, Cairo
Posted 3 years ago
31Applicants for1 open position
  • 30Viewed
  • 1In Consideration
  • 29Not Selected
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Job Details

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Job Description

  • Sets up, maintains, and troubleshoots SIP telephony systems.
  • Sets up, maintains IVR, Call Queue, inbound and outbound routes
  • Performs preventive maintenance on telephony software applications and hardware, as well as repairs to telephony system/environment problems.
  • Analyzes telephony system faults, troubleshoots and runs diagnostic tests on related applications and hardware to detect and resolve problems.
  • Reviews and prepares telephony documentation for systems and software.
  • Interfaces with vendors for telephony-related trouble calls.
  • Maintains prompt and regular attendance to customer site.
  • Provide support in the detection, diagnosis, and resolution of incidents or events.
  • Provide written recommendations on engineering solutions, complex trouble resolutions, test plans, test results, and implementation plans.
  • Administers telephony systems/environment solutions for multiple projects with varying schedules.
  • This list of responsibilities may not be all-inclusive and can be expanded to include other duties or responsibilities as needed.

Job Requirements

  • Males Preferred
  • Bachelor Degree.
  • Familiar with IPPBX (Grandstream, Yeastar)
  • Familiar with FXO, FXS and E1/PRI Gateway
  • Good command of English
  • Networking
  • Routing
  • Switching
  • WiFi Management
  • Unified Communications
  • VoIP
  • SIP Trunk
  • IVR
  • Call Routing
  • Call Queue

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