Job Details
Experience Needed:
Career Level:
Education Level:
Gender:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Sets up, maintains, and troubleshoots SIP telephony systems.
- Sets up, maintains IVR, Call Queue, inbound and outbound routes
- Performs preventive maintenance on telephony software applications and hardware, as well as repairs to telephony system/environment problems.
- Analyzes telephony system faults, troubleshoots and runs diagnostic tests on related applications and hardware to detect and resolve problems.
- Reviews and prepares telephony documentation for systems and software.
- Interfaces with vendors for telephony-related trouble calls.
- Maintains prompt and regular attendance to customer site.
- Provide support in the detection, diagnosis, and resolution of incidents or events.
- Provide written recommendations on engineering solutions, complex trouble resolutions, test plans, test results, and implementation plans.
- Administers telephony systems/environment solutions for multiple projects with varying schedules.
- This list of responsibilities may not be all-inclusive and can be expanded to include other duties or responsibilities as needed.
Job Requirements
- Males Preferred
- Bachelor Degree.
- Familiar with IPPBX (Grandstream, Yeastar)
- Familiar with FXO, FXS and E1/PRI Gateway
- Good command of English
- Networking
- Routing
- Switching
- WiFi Management
- Unified Communications
- VoIP
- SIP Trunk
- IVR
- Call Routing
- Call Queue