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Job Description
- Provide first level support for hardware and software issues, and end-user IT assistance where required (Head Office and Branches).
- Provide follow-up on the incoming tickets .
- Perform and maintain the inventory of technical resources (hardware, software licenses, IT user data and access rights).
Job Requirements
- Bachelor's degree in Information Technology, Computer Science, Communication Engineering or a related discipline
- IT background (CCNA and MCSE background is preferred).
- Experience with IT or similar Helpdesk and Support services.
- Good communication skills, ability to work in the team.
- Interest in solving standard and non-standard problems.
- Ability to learn quickly.
