Duties and responsibilities:

• Handle all incoming/outgoing calls of the call center.
• Provide follow up, occasional campaigns and call backs blended with normal inbound calls.
• Provide best possible service to both external and internal customers to achieve highest level of customer satisfaction.
• Handle and solve all inquiries, requests and complaints received via all channels available.
• Communicate with other departments all relevant customer inquiries if applicable.
• Achieve the requested staffed time on a daily basis to minimize lost call rate.
• Provide proper information to customers with complete and comprehensive understanding of NOLA products and services.
• Fully understand and adhere to company policies and procedures that generate personal and professional credibility and trust.
• Keep up-to-date with all the services and products provided by NOLA.
• Resolve all customer complaints, requests and inquiries.