Vendor Management Supervisor (Call Center)

Capiter -
Cairo, EgyptPosted 2 years ago

234Applicants for1 open position

Job Details

Experience Needed:

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Capiter is a B2B marketplace that brings together FMCGs, Wholesalers and merchants to the same platform, enabling merchants to order their products through the e-commerce platform and receive credit on their
purchases. As of today it’s serving 30k+ merchants and +150 FMCGs and wholesalers. Focus is to create value for merchants and improve their income through technological disruption.
We are a versatile team of close to 130 problem solvers who love making the impossible possible. We strive for a diverse and entrepreneurial company culture with people who are curious and want to be the best at what they do.
We are backed by top tier VC’s such as MSA, Quona Capital, Shorooq Partners and Accion and some of the most successful entrepreneurs in the Middle East.

Job Summary

The role is responsible for managing and supervise our contact center vendors day to day operation (on site) and deliver high quality standards / performance / efficiency from the assigned vendor.
This comes with other scope which achieving the GMV targets from the tele-sales team plus the main responsibility of following up on our customers.

Key Result Areas (Accountability & Responsibility of the role)

Key Skills Required For this position :

We prefer someone who has understanding and experience of:

Basic Qualifications :

Preferred Qualifications ( not mandatory) :

MBA degree from Premier institute / Prior start up experience will be preferred
Prior SME or merchant lending experience in a Fintech/ Banking /E-commerce setup
Prior fintech experience managing wallet services and integrations with third-party vendors