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Telesales Team Leader - Customer Service - Pharma

Majestic Pharmaceuticals
New Cairo, Cairo
Posted 3 years ago
85Applicants for3 open positions
  • 69Viewed
  • 13In Consideration
  • 22Not Selected
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Job Details

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Job Description

We are looking to for an experienced Customer Service/Telesales Team Leader (Healthcare/Pharma) background as a must to head up our growing Telesales team. As a Telesales Team Leader, you will be responsible for setting weekly and monthly sales targets, training new Telesales staff, designing and implementing sales strategies, monitoring the performance of the sales team, and handling escalated customer complaints.

To ensure success as a Telesales Team Leader, you should have experience with Telesales, advanced managerial skills, and the ability to multitask. A top-notch Telesales Team Leader provides strong guidance and assistance to the Telesales team, ultimately boosting company sales.

Telesales Manager Responsibilities:

  • Meeting with sales managers to discuss Telesales strategies.
  • Training junior Telesales staff.
  • Writing sales scripts and customer answer sheets.
  • Implementing sales strategies.
  • Managing the Telesales team and assisting junior staff.
  • Monitoring the performance of the sales team.
  • Setting weekly and monthly sales targets.
  • Maintaining customer relationships.
  • Handling escalated customer complaints.
  • Compiling and presenting sales reports.

Job Requirements

  • Bachelor’s degree in Marketing, Human Services or similar field in (Medical/Healthcare Field) as a must.
  • Previous experience working as a Telesales Manager.
  • Experience in Telesales preferred.
  • Strong managerial and sales skills.
  • Ability to multitask.
  • Good verbal and written communication skills.
  • Ability to work well under pressure.
  • Ability to write and present reports.
  • Strong organizational skills.

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