Job Details
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Job Description
- Daily tasks
- Maintaining long-term relationships with pro customers by offering outstanding and professional customer support via phone and email: troubleshooting, product and technical information following up on escalations
- Using CRM to collect and track interactions with pro customers
- Handling of pro member applications, handling of pro member and product registrations, requesting welcome-kit shipments for new members
- Repair booking and close follow-up with service centers, loan unit booking when needed
- Following up on loan unit stock, making sure it stays up to date based on pro customers’ needs
- Collaboration with different teams such as SQE teams (Engineers, CCO, Service Team) and Service Centers
- Staying up to date with pro customer base, different market events, and NPIs
- Searching for relevant information/investigating on technical topics to provide answers to pro customers’ queries
- Additional points: working hours, salary, other benefits, test units
*Hard skills: technical and product knowledge (Must have, must partially have/can be trained on)
Job Requirements
- Is goal and growth-oriented
- Has excellent command of German, both spoken and written
- Is passionate about helping people
- Loves working within a hardworking, energetic team
- Finds it easy to come up with creative solutions to different problems
- Has good organizational skills
- Is attentive to details
