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Senior Customer Service Agent

Expand Cart - 6th of October, GizaPosted 2 months ago
355Applicants for5 open positions
  • 74Viewed
  • 8In Consideration
  • 48Not Selected
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Job Details

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Job Description

  • Handle customer inquiries in a courteous and professional manner while providing the highest level of customer service.
  • Provide responsive and competent support to customers in the areas of problem-solving and handling customer inquiries.
  • Apply basic working knowledge of systems, procedures, customers, products and processes to perform assigned functions with moderate reliance on others for direction.
  • Provide responsive and competent customer support
  • Ensure that all customer issues are resolved at the first instance.
  • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.
  • Work for exceptional customer experience, resulting in high customer satisfaction scores.
  • Deliver and exceed customer-specified service levels for handle time.
  • Learn, understand, retain and regularly update and demonstrate product/process knowledge.
  • Track, document and retrieve information in call tracking database

Job Requirements

  • Flexible with rotational shifts.
  • Skills in providing an exceptional customer experience.
  • Skills in verbal and written communication to analyze, interpret and address customer needs.
  • Ability to work in a time-critical environment.
  • Ability to navigate a computerized data entry system or other relevant systems
  • Ability to be flexible and quickly adapt to changing business needs and processes.
  • Ability and willingness to provide pre-sales support.
  • Ability to promote and sell products or services.
  • Able to speak with customers in a calm, enthusiastic and friendly tone of voice

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JobsCustomer Service/SupportSenior Customer Service Agent