CX Associate
Silkhaus -
Cairo, EgyptPosted 2 months ago19Applicants for3 open positions
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Job Details
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Job Description
We’re seeking a proactive and empathetic Customer Experience (CX) Associate to join our team, responsible for delivering exceptional service to Silkhaus guests. This role involves responding to guest inquiries, resolving issues swiftly, and ensuring a seamless experience from booking through checkout. As a CX Associate, you will manage guest communications across multiple channels, coordinate with internal teams for special requests, and address any challenges with professionalism and care. Success in this role means creating memorable stays that elevate the Silkhaus brand.
Key Responsibilities:
- Respond promptly to guest inquiries via email, phone, and chat.
- Address guest concerns and resolve issues efficiently.
- Coordinate with on-ground teams for special requests and resolutions.
- Gather guest feedback to improve our service quality.
- Ensure all guests enjoy a smooth and welcoming experience during their stay.
Job Requirements
Qualifications:
- Excellent communication and problem-solving skills.
- Customer-centric mindset with a passion for hospitality.
- Ability to manage multiple tasks in a fast-paced environment.
- Previous experience in customer service or hospitality is a plus.