Customer support (Excellent English Speakers)
Maadi, Cairoposted 20 days ago9Applicants for1 open position
- 2Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
- Communicate clearly and professionally in English to assist customers with account information, billing, and technical support.
- Document all customer interactions accurately in the CRM system, ensuring up-to-date records.
- Collaborate with internal teams to escalate and resolve complex issues promptly.
- Provide product and service information, guiding customers through troubleshooting steps and solutions.
- Follow up with customers to ensure satisfaction and closure of reported issues.
- Maintain a high level of product knowledge to address customer questions effectively.
- Meet or exceed performance metrics including response time, resolution rate, and customer satisfaction scores.
- Identify recurring issues and provide feedback to management for process improvement.
- Adhere to company policies, procedures, and quality standards in all customer interactions.
Job Requirements
Excellent English and Communication skills
- Ability to work full-time, under a permanent employment arrangement.
- Strong interpersonal and communication skills.
- Ability to handle challenging situations with professionalism and empathy.
- Proficient in using computers and customer support software.
- Strong organizational and multitasking abilities.
- Willingness to work in an on-site office environment.
- Flexibility to work in shifts, including weekends and holidays if required.
- Demonstrated problem-solving skills and attention to detail.
