Job Details
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Job Description
We are seeking an experienced and service-oriented Spa Manager to oversee the daily operations of a premium wellness spa in New Cairo. The ideal candidate will ensure consistently high service standards, lead and develop the team, maintain an excellent customer experience, and ensure smooth coordination across all operational activities.
The role requires a hands-on manager with strong organizational skills, professional communication, and the ability to maintain service quality while supporting the spa’s continued growth.
Key Responsibilities
Oversee daily spa operations and ensure the smooth delivery of all services.
Maintain consistently high standards of service quality, hygiene, cleanliness, and professionalism across all facilities.
Supervise, guide, and develop therapists, receptionists, and other team members, ensuring adherence to established procedures and service standards.
Monitor customer satisfaction, handle feedback and complaints professionally, and implement improvements to enhance the guest experience.
Coordinate appointments, staff schedules, room availability, and service delivery to ensure efficient daily operations.
Ensure that therapists follow the appropriate service protocols and that treatments are delivered consistently and professionally.
Build a positive team culture, improve staff performance, and support ongoing training and development.
Coordinate with external service providers, maintenance teams, suppliers, and relevant government authorities as required for the smooth operation of the spa.
Maintain professional relationships and follow up on operational matters, documentation, appointments, and required procedures with the relevant external parties.
Ensure that operational practices and service delivery remain aligned with applicable regulations, hygiene standards, and workplace requirements.
Monitor service performance and customer feedback, identify areas for improvement, and implement practical solutions.
Support customer retention, service recommendations, packages, and promotional initiatives in coordination with the management team.
Prepare regular operational updates covering service quality, team performance, customer feedback, and any matters requiring management attention.
Job Requirements
5–10 years of relevant professional experience, preferably in spa, wellness, hospitality, or beauty center operations.
Previous experience in a spa management or senior supervisory role.
Strong leadership skills and the ability to manage, motivate, and develop a diverse team.
Excellent understanding of customer experience, service quality, hygiene, and operational standards.
Strong organizational, communication, and problem-solving skills.
Professional ability to communicate and coordinate with external parties and government authorities when required.
Ability to manage daily operations independently while keeping senior management informed of important matters.
A customer-focused mindset with a strong sense of responsibility, attention to detail, and commitment to continuous improvement.
Good command of English; Arabic is an advantage.
Familiarity with booking systems, scheduling tools, and customer management platforms is preferred.