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Customer Service Representative

Al-Nasser
Giza, Egypt
Posted 3 years ago
74Applicants for1 open position
  • 72Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Answering phones from customers professionally and responding to customer inquiries and complaints.
  • Researching required information using available resources.
  • Handling and resolving customer complaints regarding product sales to customer service problems.
  • Providing customers with the organization’s service and product information.
  • Processing forms, orders, and applications requested by the customers.
  • Identifying, escalating priority issues and reporting to the high-level management.
  • Following up complicated customer calls where required.
  • Completing call notes and call reports as necessary and updating them in the CRM.
  • Obtaining and evaluating all relevant data to handle complaints and inquiries.
  • Recording details of comments, inquiries, complaints, and actions taken.
  • Managing administration, communicating and coordinating with internal departments.
  •  Communicates with followers as well as responding to queries and monitors customers reviews.
  • Managing consumer interactions by ensuring timely responses to all comments, messages, reviews and visitors posts.
  • Responsible for social media support, including maintaining Facebook posts stock as per the page strategy.
  • Responsible of generating consistent reports on a weekly and monthly basis.
  • Assists in establishing and maintaining consistent brand image throughout digital platforms.
  • Other duties as assigned.

Job Requirements

  • Living in/near to 6th of October City.
  • Very good communication skills.
  • Very good linguistic skills “Arabic – English”.
  • 1 year experience in customer service/call center is a must.

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