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Job Description
- Answering phones from customers professionally and responding to customer inquiries and complaints.
- Researching required information using available resources.
- Handling and resolving customer complaints regarding product sales to customer service problems.
- Providing customers with the organization’s service and product information.
- Processing forms, orders, and applications requested by the customers.
- Identifying, escalating priority issues and reporting to the high-level management.
- Following up complicated customer calls where required.
- Completing call notes and call reports as necessary and updating them in the CRM.
- Obtaining and evaluating all relevant data to handle complaints and inquiries.
- Recording details of comments, inquiries, complaints, and actions taken.
- Managing administration, communicating and coordinating with internal departments.
- Communicates with followers as well as responding to queries and monitors customers reviews.
- Managing consumer interactions by ensuring timely responses to all comments, messages, reviews and visitors posts.
- Responsible for social media support, including maintaining Facebook posts stock as per the page strategy.
- Responsible of generating consistent reports on a weekly and monthly basis.
- Assists in establishing and maintaining consistent brand image throughout digital platforms.
- Other duties as assigned.
Job Requirements
- Living in/near to 6th of October City.
- Very good communication skills.
- Very good linguistic skills “Arabic – English”.
- 1 year experience in customer service/call center is a must.